Salesforce Administrator

Salesforce Administrator

Concord is undertaking a digital transformation with Salesforce as a foundational component.  We are heavily invested in Salesforce Sales Cloud, Service Cloud, and Experience Cloud.  We’re expanding our adoption of those products while also undertaking a Salesforce Revenue Cloud implementation including CPQ, Billing, and integrations with ERP, data warehouse, and other key business systems.

The ideal candidate is energetic, self-motivated, hands-on, and passionate about building scalable, secure, and integrated business applications on the Salesforce platform. You must be highly skilled in managing the Salesforce environment, supporting existing applications, and meeting new business requirements with user-friendly and effective applications and customizations.   You must be a collaborative team player who likes working with a diverse team of highly skilled technical professionals, business leaders, and customers.

Experience with Salesforce CPQ or Billing is not required, but an interest in learning through mentorship, professional development, and hands-on experience is desirable.

Job Responsibilities:

• Support the design, development, and integration of Salesforce Sales Cloud and Service Cloud applications.
• Manage and resolve support requests, including configuration changes and bulk data updates, from the Salesforce user base while exercising appropriate change controls.
• Help implement, test, and support Salesforce CPQ, Revenue Cloud, and billing integrations with NetSuite.
• Rigorously follow and extend security and compliance controls to safeguard data and protect data privacy.
• Work with business stakeholders to understand requirements.
• Participate in Agile development practices.
• Develop and maintain change management and release practices for Salesforce and integrated business applications.

Qualifications:

• Salesforce Administrator, Developer, or App Builder certification.
• Bachelor's degree in computer science, business, finance, or a related discipline.
• 3+ years of experience as a Salesforce Architect, Administrator, Developer, or similar role.
• Experience with software development life cycle and Agile.
• Strong written and verbal communications.
• Strong collaborator and team player.

Additional Qualifications:

• Experience with Salesforce CPQ or Billing.

The compensation range for this role is $110,000 - $120,000. Range can flux dependent on experience. Additional employee benefits at Concord Technologies:

• 401K plan w/ 6% company match (vests immediately)
• Flex-Time off + sick time
• 10 company holidays
• Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums.
• Voluntary insurance options:
  • Pet insurance
  • Employee Life and AD&D
  • Spousal Life and AD&D
  • Child Life and AD&D
• Paid Parental Leave program
• Free unlimited ORCA card (Seattle area residents)
• Employee Rewards and Recognition through NectarHR
• Unlimited access to Udemy for Business

About Concord Technologies:

Concord Technologies is a provider of secure document exchange, intelligent document automation, and workflow solutions to healthcare providers, payers, and other highly regulated businesses. Concord’s suite of solutions has been providing swift and secure document transmission for more than two decades, transmitting 3 billion pages a year while supporting more than 1,500 organizations every day. The company is also recognized for its best-in-class development of new artificial intelligence technologies and industry-leading applications that help its customers grow and manage their business. Concord’s superior service and forward thinking have been rewarded with a client retention rate of more than 98% year over year.