Shakira B.

Shakira B. is an experienced medical team lead at Conduent since April 2021, specializing in coaching and enhancing customer experience in a healthcare setting. With a background in various customer service roles, including head of customer service at Lowe's Companies, Inc. and customer service team lead at Smokey Joe's, Shakira has consistently improved customer satisfaction through effective coaching and support. Additional experience includes a technology specialist position, where Shakira monitored calls and provided technical assistance. Shakira holds a Bachelor of Science in Psychology from Capella University and has pursued studies in Counseling Psychology at Southern Arkansas University, showcasing a commitment to professional growth and development in the field.