Leandro Flávio Oliveira

Leandro Flávio Oliveira has over two decades of work experience in the telecom industry, including roles at Telemig Celular, Telefônica Brasil, Claro Brasil, and Nuance Communications. Leandro Flávio has held various marketing and product management positions, with a focus on retention, loyalty, and customer experience. Leandro Flávio worked as a Gerente de Projetos e Inovação na área de Qualidade e Atendimento in FS and as Head Atendimento e Experiência do Cliente (Brasil e Latam) at Psicologia Viva (Psyalive) and Conexa. Leandro Flávio Oliveira has a proven track record of successful projects implementation and process improvement.

Leandro Flávio Oliveira graduated in Administration from PUC Minas, where they studied from 1998 to 2003. In 2006 and 2007, they obtained an MBA in Marketing from Centro Universitário UNA. Recently, they obtained several certifications, including "Competências Profissionais, Emocionais e Tecnológicas para Tempos de Mudança" and "Produtividade, Gestão do Tempo e Propósito" from PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul, and "Prevenção da Lavagem de Dinheiro e do Financiamento ao Terrorismo - PLD" from ABBC - Associação Brasileira de Bancos. Also, they completed various courses on LinkedIn, such as "Como Dizer Não," "Fundamentos da Resolução de Conflitos," and "Gestão de Equipes Virtuais."