Bill Aitken

Bill Aitken has extensive work experience in the customer service field. Bill is currently the Director of Customer Service at ConnectiCare, a position they have held since October 2020. Prior to that, they worked as the Director of Customer Service at Faneuil Inc from 2016 to 2020. In this role, they oversaw call center operations and implemented strategies to improve quality and customer satisfaction. In 2016, Bill also worked as the Director of Customer Care at Higher One, where they provided leadership and oversight for the tuition payments call center. Before that, they held multiple roles at Anthem, Inc. from 1998 to 2015, including Director of Customer Care, Director of Sales Support, Senior Implementation Lead, Process Improvement Consultant, Market Advocate, and Operations Manager. In these positions, they demonstrated strong leadership skills and implemented various initiatives to improve operational efficiency and customer satisfaction.

Bill Aitken completed their Bachelor's degree in Business Management at Quinnipiac University from 1991 to 1997. Bill then pursued further education and obtained a Master's degree in Organizational Leadership from Quinnipiac University from 2005 to 2008. In 2012 to 2013, they attended Leadership Greater New Haven, where they completed a program in Leadership, although the specific field of study is not mentioned.