Joseph Lombardo is a seasoned professional in product support and customer service with extensive experience at ConnectWise since August 2012, currently serving as Senior Director of Product Support and previously as Director of Support Services. Lombardo has a proven track record in enhancing customer service efforts within the Service Delivery team to empower technology-driven partners. Prior to ConnectWise, Lombardo contributed as Director of Product Development at MRID Solutions, Inc. and operated an IT consulting business for small businesses in the Tampa Bay area. Early career roles include positions in management and support at Aaron Rents, Circuit City, and as a Signals Intelligence Analyst in the US Army. Joseph Lombardo holds a certification in Computer Repair and Networking from Erwin Technical Center.
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