John Silva

John Silva has extensive experience in technical support within telecommunications and technology sectors. Currently serving as a Senior Technical Support Specialist at Connex Telecommunications Inc. since May 2015, John specializes in installing and supporting quality and productivity systems from Calabrio, Avaya, and Verint. Prior experience includes a role as a Senior Technical Support Analyst at Wittel, where John implemented systems for contact centers and financial institutions. Earlier career positions comprised technical support roles at MLS, focusing on wireless broadband networks, and Atos, providing support for Shell automation systems. John holds a Bachelor's degree in Information Technology from Centro Universitário UniCarioca and has completed technical studies in telecommunications and electronics at IBA-Wakigawa.