Nica Lacuarta

Nica Lacuarta has a strong background in operations management, training, and customer service roles. They have worked in various positions such as Associate Director of Operations, Training Officer, Training Specialist, Customer Service Team Lead, and Trainer in different companies. With a Bachelor's degree in Accounting and Business/Management, Nica has experience in managing teams, training staff, analyzing KPI trends, and ensuring client satisfaction through quality assurance. Their expertise lies in developing training programs, managing team processes, and assessing training needs to improve overall performance.