Rona Bangco

Rona Bangco is an experienced Operations Manager who has worked at Connext and TTEC. Rona has also held roles as a Training Assistant, Customer Service Representative, and Technical Support Specialist at companies like T-Mobile and Clearwire. With a Bachelor's degree in Computer Science from Eastwoods Professional College of Science and Technology, Rona has a strong background in managing teams, delivering exceptional customer service, and providing resolutions to complex concerns. Rona is skilled in handling escalated calls, managing team workloads to meet KPIs, and ensuring a top-notch customer experience.