Erica M.

Erica M. has extensive experience in customer service roles, particularly within call centers. Currently serving as a Call Center Customer Service Representative at Connexus Resource Group since May 2021, Erica processes applications for various rental relief programs. Previous roles include providing support at the Ohio Pandemic Unemployment Assistance Call Center with both Harte Hanks and Randstad USA. Erica's work history also includes positions in material handling, radio announcing, and as a vehicle impound control officer, showcasing versatility in customer interactions and administrative tasks. Erica has pursued education at American InterContinental University and has completed studies towards an Associates in Graphic Design at Nicolet College.