Matthew A.

Matthew A. serves as the Director of Recruiting & Operations at ROI CX Solutions and Connexus Resource Group since December 2013, focusing on ensuring clients meet key performance indicators through effective agent hiring. With prior experience as Operations Project Manager at Fusion BPO Services and Operations Manager at General Dynamics Information Technology, Matthew has demonstrated a solid record in team leadership and operational management. Additional roles include Associate Manager at Gap Inc., Executive Team Lead at Target, and Lead Reservations Agent at The Grand America Hotel. Matthew holds a Bachelor's degree in Political Science and Government from the University of Utah and multiple certificates in paralegal studies, Adobe Creative Suite, retail sales and marketing, and Microsoft Office Suite.