Tousif Ahmad Mba, Pmp

Tousif Ahmad has over 15 years of experience in the IT industry, with a focus on operations management and cloud services. Tousif is currently working as a Manager of IT Operations at Connor, Clark & Lunn Financial Group (CC&L) since June 2022. Previously, they worked at Rackspace Technology as a Manager of Technical Support from April 2020 to September 2021, where they led a team of engineers supporting cloud services and implemented projects to improve customer satisfaction and reduce escalations.

Prior to that, Tousif held various managerial roles at Orange Business Services. From June 2016 to April 2020, they served as a Manager of Backup & Storage Operations, managing multiple projects based on private, public, shared, and hybrid cloud. Tousif also worked as an IT Operations Manager for private cloud services from August 2011 to June 2016, where they supported customers hosted in different data centers worldwide and mentored and coached employees.

Before joining Orange Business Services, Tousif worked at Perot Systems TSI (India) Private Limited (Dell) as an Associate from September 2006 to May 2008. In this role, they focused on remote infrastructure management and delivery management, ensuring business requirements were met and collaborating with global teams and third-party vendors.

Tousif Ahmad holds an MBA degree and is certified in project management (PMP) and IT service management (ITIL).

Tousif Ahmad holds a Master of Business Administration (MBA) degree in International Business from the University Canada West, which they obtained from 2021 to 2022. Prior to this, they pursued a Master's Degree in Computer and Information Sciences, General from SMU, completing it from 2004 to 2006. Tousif's educational journey also includes studying at Delhi University from 1999 to 2002, although the specific degree and field of study are not provided.

In terms of certifications, Tousif possesses various qualifications. These include Lean Six Sigma Foundations from LinkedIn, obtained in October 2020, and a Project Management Profession (PMP) certification from the Project Management Institute, attained in July 2015. Additionally, they obtained an ITIL V3 certification from EXIN in December 2014. Tousif also holds certifications from Cisco, including Cisco Certified Network Associate and Cisco Data Centre Unified Computing Support Specialist (CDCUCS), although the specific dates of attainment are not provided. Other certifications include Citrix Certified Administrator, Developing Microsoft Azure Solutions, Implementing Microsoft Azure Infrastructure Solutions, Managers Development Program (MDP), Microsoft Certified Professional, VCE Certified Professional, and VMware vSphere Certified Professional. However, the dates of attainment for these certifications are not specified.