Roberto Madruga

Roberto Madruga is the Founder of The Customer Summit and ConQuist Labs. As the CEO and Director of Consulting and Corporate Education at ConQuist, Roberto has led successful projects in over 500 companies. Roberto also serves as a Coordinator of postgraduate studies at ConQuist Educacional, a Professor at Universidade de São Paulo, and a MBA Teacher at Fundação Getulio Vargas. Additionally, Roberto is a Professor and Consultant at HSM, a member of various associations, and holds a Ph.D. in Management and Innovation with a focus on Customer Success and Customer Experience research.