Monique Pettit

Monique Pettit is a seasoned professional in customer success and operations management, currently serving as Sr Manager of Customer Success Operations at Constant Contact since September 2023. In this role, Monique leads efforts to enhance post-sale customer experiences, focusing on process optimization, automation, and KPI analysis. Previous experience at Constant Contact includes various roles such as Sr Operations Analyst CS, where Monique implemented business enhancements and retention programs, and positions that emphasized cross-selling strategies and operational efficiency. Monique has also held roles at Community Brands and 8x8, where data analysis and collaboration were key to driving improvements. Early career experience includes positions at Qualfon/Center Partners and Sparkilin’ Kleen, providing a strong foundation in sales and customer engagement.