Amanda Rodrigues da Silva

Amanda Rodrigues da Silva has a strong background in customer experience and supervision roles. Amanda started their career at CNC Solutions, Tecnologia da Informação Ltda. as an intern and later worked as an administrative assistant and leader of projects. Amanda then joined B2W - Companhia Global do Varejo, where they served as a customer experience supervisor and later as a customer experience supervisor for the marketplace. In these positions, they were responsible for managing teams, developing strategic plans, and ensuring the achievement of goals. Amanda then worked at Delivery Center as a customer experience supervisor before joining MadeiraMadeira as a customer experience and marketplace supervisor. Their responsibilities at MadeiraMadeira included managing a customer experience team, monitoring KPIs, implementing career development plans, and improving processes and systems. Amanda is currently employed at Conta Simples as a support leader.

Amanda Rodrigues da Silva's education history is as follows:

From 2010 to 2012, they attended JUCO (Juventude Cívica de Osasco), where they studied Administration of Businesses.

In 2012 and 2013, Amanda attended MEGA BYTE (Escola de profissões), where they obtained a degree in Office Avançado with a focus on Informática.

From 2016 to 2021, Amanda pursued their undergraduate degree in Tecnologia em processos gerenciais at Uninove - Universidade Nove de Julho.

In 2022, Amanda completed several certifications, including Inteligência emocional from Escola Conquer, Liderança saudável: transformando pessoas e empresas from PUC-RS, and Produtividade e Gestão do tempo, also from Escola Conquer.

In the same year, they attended Step By Step English Class to study English language.

In 2022, Amanda also pursued a Pós-graduação Stricto Sensu - Mestrado Acadêmico in Liderança e Coaching at Centro Universitário Internacional UNINTER.

In 2018, Amanda obtained a certification in Lean Seis Sigma - Yellow Belt from Evox empresarial.