Giovanelli Portes

Giovanelli Portes has a comprehensive work experience in various customer success roles. Giovanelli currently works at Conta Simples as a Customer Success Coordinator, starting in May 2023. Prior to this, they worked at Cupom Verde as a Customer Success & Experience Coordinator from August 2022 to May 2023. Before that, they were a Team Leader Customer Success at Appmax from November 2021 to August 2022. Additionally, Giovanelli has experience at Psicologia Viva (Psyalive) as a Pleno Customer Success Coordinator, Customer Success Coordinator, and Customer Success from March 2020 to November 2021. Giovanelli also has relevant experience as a Supervisor de Multicanal and Supervisor de cobrança at Ação Contact Center from October 2018 to April 2020. Furthermore, they worked as a Supervisor de cobrança at Andrade Chaves - Advogados Associados from May 2018 to October 2018, and as a Supervisor de operações at AlmavivA do Brasil from August 2015 to May 2018.

Giovanelli Portes has a strong educational background. Giovanelli obtained their Master of Business Administration (MBA) degree in Business Management from MBA USP/Esalq, which they pursued from 2021 to 2023. Prior to that, they completed their undergraduate studies in Business Administration at Faculdade de Ciencias Gerenciais Padre Arnaldo from 2015 to 2018.

In addition to their formal education, Giovanelli Portes has also obtained several certifications to enhance their professional skills. In 2022, they received certification in "Prevenção à Lavagem de Dinheiro e Financiamento ao Terrorismo" from Compliasset. Giovanelli also completed certifications in "Customer Data Analytics" and "Customer Research" from CS Academy in January 2022. Giovanelli further expanded their knowledge and expertise by completing a certification in "Introdução ao Customer Success" from RD University in June 2021. Prior to that, they obtained a certification as a "Customer Success Manager" from MBA SEDA Executive Education in April 2021.

Overall, Giovanelli Portes has a well-rounded educational background and has actively pursued certifications to stay updated and enhance their skills in various areas of business and customer success.