Marina Mairos

Marina Mairos has a diverse work experience, starting in 2015 with an internship in content marketing at Descomplica. Marina then worked as a digital performance intern at Kindle Agency in 2016. In 2017, they returned to Descomplica as a content marketing assistant. Marina then gained significant experience at Descomplica, where they held various customer experience roles. From 2018 to 2020, they worked as a user comms analyst and later became a customer experience supervisor from 2020 to 2021. Marina'smost recent role at Descomplica was as a customer experience coordinator, where they led strategic initiatives and managed a team of supervisors and consultants. Currently, Marina is working as a customer success specialist at Conta Simples, starting in 2023. Throughout their career, Marina has demonstrated expertise in customer experience management, onboarding, engagement, user comms, and implementing internal processes for the department. Marina has also been involved in managing CX and EX projects and conducting executive presentations.

Marina Mairos completed their Bachelor's Degree in Social Communications from the Federal University of Rio de Janeiro, from 2014 to 2018.

Marina also holds several additional certifications, including:

- Mentoria CX LEADER from Gabriela Amaral l Mentora & Fundadora do Programa CX LEADER, obtained in November 2022.

- Scientist - Intermediate Proficiency in Customer Experience from WCES | World Customer Economic Science, obtained in November 2022.

- Scientist - Basic Proficiency in Customer Experience from WCES | World Customer Economic Science, obtained in September 2022.

- 1º Bootcamp de Customer Success do Brasil from KeyUniversity, obtained in November 2020.

- Programa Nanodegree em Design Sprint from Udacity, obtained in October 2018.

- Inbound Certification from HubSpot Academy, obtained in October 2016.

- Diploma de español como lengua extranjera (DELE) - Nível B2 from Instituto Cervantes, obtained in December 2013.

- Certificate in Advanced English (CAE) from University of Cambridge, obtained in January 2013.