ContactPoint 360
Dr. Ramesh Kumar is an experienced executive in operations and leadership development, currently serving as the Chief Operating Officer at ContactPoint 360. In addition to this role, Dr. Kumar acts as a People & Business Leader, Leadership Coach, and Business Mentor, and holds a position as a Professor of Practice and Keynote Speaker. Previous professional experience includes serving as Director of Operations at ICICI Bank and as F&B Manager at Le Meridien, a part of Starwood Hotels & Resorts Worldwide Inc.
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ContactPoint 360
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At ContactPoint360, we partner with the world’s most innovative and Fortune 500 companies, crafting bespoke, efficient solutions that enhance their CX journey. More than a BPO, we are revolutionaries blending human insight with the transformative power of empathy and advanced technology. We believe in simplicity, not complexity. Our team brings together the brightest minds to customize technology and leverage data, ensuring that our Digital CX, Content Moderation, AI Services, Trust & Safety, and AR Management solutions are not only effective but also transformative. Our commitment lies in realizing our partners’ visions, protecting and propelling their interests with meaningful innovation. That’s what sets us apart — that’s what makes us ContactPoint360. We're proud to have a presence in 9 countries, with 10 delivery centers that support 36 languages, 24-7, 365 days a year. McAllen, US 🇺🇸 Toronto, Canada 🇨🇦 Montreal, Canada 🇨🇦 Monterrey, Mexico 🇲🇽 Bogota, Colombia 🇨🇴 Baranquilla, Colombia 🇨🇴 Montego Bay, Jamaica 🇯🇲 Athens, Greece 🇬🇷 Cebu, Philippine 🇵🇭 Banglore, India 🇮🇳 Kerala, India 🇮🇳 Cario, Egypt 🇪🇬 🏆 Stevie® Awards 2023 Customer Service Team of the Year. 🏆 Comparably Awards 2023 Best Companies for Women Award! 2023 Best Companies for Diversity Award! 2023 Best Company Culture Award! Best CEOs of 2023! 🏆 Certified as a Great Place to Work® 2020, 2021, 2022 and 2023.