Irene Saites Marciniak

Irene Saites Marciniak has a extensive work experience spanning several industries. Irene most recently served as the Director of Client Services & Partnerships at ContactPoint 360 starting in October 2022. Prior to that, they worked as the Director of Operations at MCI from September 2020 to November 2021. Irene also worked as a Consultant at LJM Consulting from November 2019 to September 2020, where they evaluated and analyzed new business feasibility and cultivated positive client relationships.

Earlier in their career, Irene held the role of Operations Manager at ERC (Enhanced Resource Centers) from March 2019 to November 2019, where they managed multiple units within a call center. Irene also served as the Business Manager at Great Faces from July 2018 to March 2019, overseeing front desk operations and executing marketing events.

Additionally, Irene worked as a Project Account Manager at Marciniak LLC from May 2017 to March 2019, and as a Quality Auditor | Supervisor at DynCorp International from July 2016 to April 2017. Irene was responsible for designing and implementing ISO 9001 quality management systems in both roles.

Irene's earlier career includes roles at Percepta, Ford Motor Company, and Lou and Harry's Sports Bar & Grill. At Percepta, they held various positions including Director of Client Services and Corporate Director of Customer Care, managing client projects and driving operational efficiencies. At Ford Motor Company, they worked as a Quality Coordinator and Customer Service Representative. Irene also served as a Hospitality Manager at Lou and Harry's Sports Bar & Grill.

Irene Saites Marciniak attended Michigan State University from 1989 to 1993, where they obtained a Bachelor of Arts (B.A.) degree in Public Relations, Advertising, and Applied Communication. Irene continued their education at Michigan State University from 1994 to 1998, earning a Masters degree in Public Relations. Additionally, Irene has obtained several certifications, including Business Process Mapping & Validation from Percepta, Lead Auditor ISO 9001 Quality System from Perry Johnson Registrars, Inc., Lean Six Sigma & Six Sigma Green Belt Certified, and Measuring & Improving Processes from Michigan State University Executive Development Programs.