Liyo Paul is a seasoned technology professional with extensive experience in software development and management. Currently, Liyo serves as a Technical Manager and Technical Lead at ContactPoint 360 since June 2021. Prior to this role, Liyo worked as a Software Engineer at Opentrends India from August 2019 to June 2021. Liyo is also the founder of TNS Security Centre, where a range of software solutions were developed, including TNS Antivirus and various applications for matrimonial services, hotel reservations, asset management, and ERP systems, spanning over 12 years from June 2007 to July 2019. Academically, Liyo holds a Master of Computer Applications from Amaljyothi College of Engineering, earned between 2016 and 2018, and a Bachelor of Computer Applications from Nirmala College of Engineering, completed in 2011.
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ContactPoint 360
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At ContactPoint360, we partner with the world’s most innovative and Fortune 500 companies, crafting bespoke, efficient solutions that enhance their CX journey. More than a BPO, we are revolutionaries blending human insight with the transformative power of empathy and advanced technology. We believe in simplicity, not complexity. Our team brings together the brightest minds to customize technology and leverage data, ensuring that our Digital CX, Content Moderation, AI Services, Trust & Safety, and AR Management solutions are not only effective but also transformative. Our commitment lies in realizing our partners’ visions, protecting and propelling their interests with meaningful innovation. That’s what sets us apart — that’s what makes us ContactPoint360. We're proud to have a presence in 9 countries, with 10 delivery centers that support 36 languages, 24-7, 365 days a year. McAllen, US 🇺🇸 Toronto, Canada 🇨🇦 Montreal, Canada 🇨🇦 Monterrey, Mexico 🇲🇽 Bogota, Colombia 🇨🇴 Baranquilla, Colombia 🇨🇴 Montego Bay, Jamaica 🇯🇲 Athens, Greece 🇬🇷 Cebu, Philippine 🇵🇭 Banglore, India 🇮🇳 Kerala, India 🇮🇳 Cario, Egypt 🇪🇬 🏆 Stevie® Awards 2023 Customer Service Team of the Year. 🏆 Comparably Awards 2023 Best Companies for Women Award! 2023 Best Companies for Diversity Award! 2023 Best Company Culture Award! Best CEOs of 2023! 🏆 Certified as a Great Place to Work® 2020, 2021, 2022 and 2023.