ContactPoint 360
Oscar U. is a seasoned professional with extensive experience in customer service and training, currently serving as a Global Trainer at ContactPoint 360 since September 2021, where responsibilities include transforming raw training materials into dynamic learning experiences focused on soft skills. Prior experience includes a role as a Customer Service Representative III at Medtronic from October 2018 to July 2021, where Oscar developed expertise in SAP ERP and provided comprehensive support for diverse operations across several countries, specifically in diabetes for Chile and Perú. Further background includes positions as a Bilingual Customer Service Representative at InterGlobe Enterprises and several other companies, where Oscar honed skills in customer support and technical troubleshooting. Oscar's career began in the creative field as an actor in RCN TV, complemented by formal education in audiovisual and multimedia production from Universidad Jorge Tadeo Lozano.
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ContactPoint 360
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At ContactPoint360, we partner with the world’s most innovative and Fortune 500 companies, crafting bespoke, efficient solutions that enhance their CX journey. More than a BPO, we are revolutionaries blending human insight with the transformative power of empathy and advanced technology. We believe in simplicity, not complexity. Our team brings together the brightest minds to customize technology and leverage data, ensuring that our Digital CX, Content Moderation, AI Services, Trust & Safety, and AR Management solutions are not only effective but also transformative. Our commitment lies in realizing our partners’ visions, protecting and propelling their interests with meaningful innovation. That’s what sets us apart — that’s what makes us ContactPoint360. We're proud to have a presence in 9 countries, with 10 delivery centers that support 36 languages, 24-7, 365 days a year. McAllen, US 🇺🇸 Toronto, Canada 🇨🇦 Montreal, Canada 🇨🇦 Monterrey, Mexico 🇲🇽 Bogota, Colombia 🇨🇴 Baranquilla, Colombia 🇨🇴 Montego Bay, Jamaica 🇯🇲 Athens, Greece 🇬🇷 Cebu, Philippine 🇵🇭 Banglore, India 🇮🇳 Kerala, India 🇮🇳 Cario, Egypt 🇪🇬 🏆 Stevie® Awards 2023 Customer Service Team of the Year. 🏆 Comparably Awards 2023 Best Companies for Women Award! 2023 Best Companies for Diversity Award! 2023 Best Company Culture Award! Best CEOs of 2023! 🏆 Certified as a Great Place to Work® 2020, 2021, 2022 and 2023.