Brandon James Wells

Associate Customer Service Manager at Contactability

Brandon James Wells has a diverse work experience. Brandon James is currently working at SmartFinancial as an Associate Customer Service Manager since January 2023 and previously served as an Account Manager from April 2020 to January 2023. In their role as a Contact Center Insurance Concierge from September 2019 to April 2020, they handled a high volume of calls, asked qualifying questions, and resolved customer issues.

Prior to SmartFinancial, Brandon worked as an Assistant Coach at Power of Leverage, where they trained kids and taught them competition techniques under the direct supervision of the Head Instructor/Owner.

Brandon James also worked as a Debt Consultant at Liberty Lending Group from March 2019 to August 2019.

Brandon has experience in the mortgage industry as an AVP at Guaranteed Rate from July 2016 to September 2018, where they specialized in residential mortgage processing, underwriting, and closing procedures. Brandon James also demonstrated knowledge of government lending guidelines and federal lending regulations.

In the retail industry, Brandon served as a Sales Representative at Orange County Mattress from March 2014 to July 2016 and as a Sales Consultant and Assistant Manager at Ergo Customized Comfort from June 2008 to July 2016. In both roles, they assisted customers, maintained product knowledge, and managed transactions.

Brandon also has finance experience from their time as a Senior Loan Officer and Idaho Branch Manager at Lenox Financial from March 2013 to March 2014, and as a Personal Banker at Bank of America from May 2008 to May 2009.

Furthermore, they have international experience as an Account Executive at Citifinancial Consumer Finance India Ltd from September 2007 to May 2008.

Overall, Brandon James Wells has built a versatile skillset through their work experience in customer service, coaching, debt consulting, mortgage, retail, and finance roles.

Brandon James Wells attended Coastline College from 2014 to 2018, where they obtained a degree in General Education with a focus on Business Administration and Management. Prior to that, they studied General Studies at Orange Coast College from 2010 to 2013. There is no information available regarding Brandon's education before attending college. Additionally, in April 2013, Brandon obtained the NMLS- CA DOC certification from the CFPB.

Links

Previous companies

Bank of America logo
Guaranteed Rate logo

Timeline

  • Associate Customer Service Manager

    January, 2023 - present

  • Account Manager

    April, 2020

  • Contact Center Insurance Concierge

    September, 2019

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