Jason Ronczka

Jason Ronczka has a diverse work experience spanning various industries and roles. Jason started their career as a Credit and Collections Manager at Outsourcing Solutions Incorporated, where they led large teams and managed inbound and outbound customer service and collections efforts. From there, they worked as a Subprime Mortgage Portfolio Collector at National City Home Loan Services Inc.

Following that, Ronczka started their own consulting business, offering technology and call center expertise to small businesses and call centers. During this time, they provided a range of products and services including server networks, network solutions, and website design.

In 2005, Ronczka joined Health Net Federal Services, where they spent 14 years in various roles, including Manager of Call Center Operations. Jason played a key role in designing and implementing call center teams and technology initiatives, focusing on metric measurement and performance. Jason also developed a mentoring and talent development program for their teams.

In 2019, Ronczka joined One Health Solutions as Vice President of Operations, where they developed and implemented the company's first Virtual Care Center model. Jason also created global sales, support, and contact tracing models for their telehealth services.

In 2020, Ronczka joined Union Forge Consulting as an Information Technology Operations Consultant.

Most recently, Ronczka joined ContactEngine in 2022 as a Solutions Engineer, before being promoted to Head of Solutions Engineering - North America in 2023. Their responsibilities include working with conversational AI technologies and developing solutions for clients in North America.

Jason Ronczka attended Penn State University from 2009 to 2013, where they earned a Bachelor of Arts (B.A.) degree in Psychology. In 2002 to 2003, they also attended the Cisco Networking Academy, where they studied WAN/LAN Technologies (ICND/CCNA), although they did not earn a degree from this institution.