Will Souder

As the CIO & Digital Transformation Officer of ContactUS Communications, William is responsible for integrating digital into all aspects of the business, from channels and processes and data to the operating model, and new IT and Transformation culture. William is dedicated to nurturing the next generation of digital leaders and driving innovation in the products and services offered by ContactUS. William works with other leaders to increase digital capabilities and provide a strong foundation for improving the customer journey and experience. William has dedicated the majority of his career to the contact center environment, bringing over 20 years of contact center and software development experience to the team. William has specialized in solution design, development, business optimization, and digital integrations to enhance the customer journey and benefit the clients served. William’s professionalism and experience, combined with the knowledge and experience for digital practices and technology, provide ContactUS and its clients the partnership needed to move through their transformation journey.