Tamoy Taylor

Tamoy Taylor has a diverse work experience in customer service and workforce management. They started their career as a Customer Service - Escalation Specialist at Collective Solution in October 2017, where they handled supervisor calls and built strong relationships with customers. In April 2018, Tamoy joined Conduent as a Customer Service Specialist, providing excellent customer service skills via chat and closing sales. They then moved on to Contax360 BPO Solutions, Inc. in February 2019, initially as a Sales Specialist, where they excelled in making sales and connecting with customers on a personal level. Tamoy later transitioned to the role of Workforce Real-Time Analyst, monitoring real-time systems and sending reports. In December 2021, they became a Workforce Analyst Team Lead, overseeing the WFM team and creating dynamic dashboards. Currently, Tamoy is a Workforce Management Supervisor at Contax360 BPO Solutions, Inc. where they supervise the WFM team and handle schedule planning and issue resolution.

Tamoy Taylor earned a Certificate in WFM-Scheduling from The Call Center School in 2021. Additionally, in the same year, Tamoy obtained another Certificate in WFM-Intraday Management from The Call Center School.