SVP, Customer Experience at Contentful
Laurence builds and leads teams across the full customer lifecycle for B2B software companies. Before joining Contentful, Laurence was responsible for new product initiatives at Twilio as Vice President of Emerging Businesses. Prior to Twilio, Laurence helped scale SendGrid from startup through IPO in several leadership roles including Vice President of Revenue — leading sales, customer success and professional services — and Vice President of Strategic & Corporate Development. Before SendGrid, Laurence led business development and go-to-market strategy for Bloomspot, an ecommerce startup that was acquired by JP Morgan Chase. Laurence holds a B.A. in Public Policy from Stanford University.
SVP, Customer Experience