Nam Tran

Nam Tran has a diverse work experience in customer success and sales roles. Nam is currently working as the Director of Customer Success at Contrast Security, a leading cybersecurity company. In this role, Nam is responsible for driving customer value, building customer success practices, and mentoring their team.

Prior to that, Nam worked at CloudBees as the Director of Sales and Customer Success, where they established a world-class customer success organization and authored customer success playbooks. Nam also achieved the Presidents Club and Cultural Ambassador awards in 2019.

Before CloudBees, Nam was the Head of Customer Success / Account Management at Electric Cloud, where they established a customer success organization and increased the Net Retention Rate.

Nam also has experience as a Director of Sales at Wylei, where they built business relationships and partnerships for technology corporations utilizing AI and machine learning. Nam won the Wylei Awards in 2017 and devised outbound marketing strategies for lead generation.

Additionally, Nam worked as an Enterprise West Account Manager at Persado, managing revenue growth and overseeing key enterprise accounts. Nam also served as a Senior Customer Success Manager at Responsys / Oracle, managing over 10 enterprise accounts and initiating and delivering projects.

Earlier in their career, Nam worked as a Marketing Relationship Director at Slipstream Global, expanding business operations, and as a Sr. Engagement Manager at Lyris Technologies, where they coordinated client engagements and executed marketing strategies. Nam was also an Account Manager at Lyris Technologies, managing client relationships and providing strategic guidance.

Nam started their career as a Marketing Consultant at Cox eLearning Consultants, where they managed client relationships and developed marketing campaigns. Nam also worked as an A/R Support at Ocular Labs.

Overall, Nam Tran has a strong background in customer success, sales, and marketing, with a focus on driving customer value, building strategic partnerships, and achieving revenue growth.

Nam Tran has studied Marketing with an emphasis on B2B at San Jose State University.