David Lerch

David Lerch has a strong background in customer success, services, and support. David is currently working at Contruent as the Senior Vice President, overseeing global customer success, services, support, and renewals. Prior to that, they served as the Vice President for Global Customer Success and Services at Contruent.

Before joining Contruent, David worked at TPGi as the Global VP, responsible for integrating and transforming professional services and customer success/support organizations. David implemented new systems and roles to optimize resource utilization, accelerate value, and improve retention and renewals.

David also has experience at Flexera, where they held various leadership positions. As the Global Vice President of Professional Services, they were responsible for hiring and developing a global team, defining the services offering portfolio, and driving performance metrics. David also served as the Regional Vice President and Senior Director of Professional Services at Flexera.

Earlier in their career, David worked at Accenture as a Consulting Executive, leading the development, sales, and delivery of technology consulting service offerings. David advised clients on value-add solutions and strategies and led sales strategies for revenue generation.

Overall, David Lerch has a wealth of experience in customer success, services, and support, with a focus on driving customer value, sustainability, and growth.

David Lerch has pursued various educational opportunities throughout their career. David engaged in Executive MBA studies with a focus on Total Quality Management at MidAmerica Nazarene University. Additionally, they earned a Bachelor of Science degree in Computer Programming and an Associate of Applied Science degree in Higher Accounting from Ferris State University. Furthermore, they have undertaken Master of Divinity/Theological Studies at the Methodist Theological School in Ohio. To complement their skill set, David has also obtained a Lean Six Sigma Certification - Yellow Belt from the Six Sigma Global Institute.