Michelle Wakefield

Michelle Wakefield has a diverse work experience in various roles within the real estate industry. Michelle is currently working as a Client Engagement Analyst at Rent., starting in December 2022.

Prior to that, Michelle worked at Ribbon as a Senior Account Manager from June 2021 to November 2022. In this role, they excelled in sales and account management, exceeding sales goals and handling client onboarding and product demos. Michelle was also responsible for improving account management by addressing potential competitive threats and staying up-to-date with emerging industry trends. Michelle was highly skilled in using the Ribbon App and was an expert in Real Estate Contracts for 8 states. Additionally, Michelle provided support to their manager by assisting with contract review, customer complaints, and training new account managers.

Before joining Ribbon, Michelle served as a Real Estate Manager at Realty ONE Group from March 2020 to June 2021. Michelle was responsible for managing the real estate team and providing sales coaching and training to over 80 agents. Michelle also implemented strategies to improve customer acquisition and onboarding processes.

Prior to that, Michelle worked as a General Manager at The Sanders Team from November 2016 to March 2020. In this role, they managed a large support staff and coached employees and real estate agents in successful selling methods. Michelle implemented a comprehensive salesperson training program and conducted regular meetings with agents to identify sales techniques.

Earlier in their career, Michelle served as a Team Leader at Commissions Inc. (CINC) from October 2014 to September 2016. Michelle managed a team of 25 employees and developed a training program from scratch.

Michelle began their career at The McDonald Group, where they worked as an Inside Sales Administrator/Admin from September 2012 to September 2014. Michelle excelled in scheduling appointments and consultations, consistently exceeding personal and team goals, and providing strong communication and customer service skills.

Overall, Michelle Wakefield has accumulated valuable experience in client engagement, account management, real estate management, sales coaching, and team leadership throughout their career.

Michelle Wakefield attended Lake Land College from 2010 to 2012, where they earned an Associate's degree in Liberal Arts and Sciences/Liberal Studies. Michelle also obtained a Real Estate License in Illinois and Georgia from Barney Fletcher, although the specific dates of their enrollment and completion are unknown.