Cam Kinlein

Manager Of Conversational AI Customer Success at Convoso

Cam Kinlein's work experience is as follows:

- Customer Success Manager (IVA) at Convoso since June 2023 (ongoing).

- Senior Technical Account Manager at LiveVox from June 2022 to January 2023.

- Technical Account Manager at LiveVox from January 2020 to May 2022.

- Account Manager at LiveVox from April 2016 to January 2020. Responsibilities included serving as the primary business contact for large or strategic business clients, supporting IT initiatives and client requests, coordinating projects, and ensuring high levels of client satisfaction.

- Project Coordinator at LiveVox from August 2015 to April 2016. Responsibilities included compiling setup information for client work orders, advising clients on system and site upgrades, and providing support and training.

- Logistics Coordinator at Instant Freight Solutions from February 2015 to July 2015. Responsibilities included qualifying and adding new accounts, building and developing business relationships, scheduling shipments, negotiating quotes, and ensuring timely delivery of client's shipments.

- Leasing Ambassador at Landmark Properties from January 2014 to February 2015. Responsibilities included leveraging social media and cross-marketing to gain exposure, conducting sales activities such as contacting prospects and conducting tours, and utilizing OneSite program for documentation.

- Customer Service at Publix Super Markets from June 2006 to January 2014. Responsibilities included providing superior customer service, processing transactions, and maintaining a clean workspace.

Cam Kinlein completed an Associate of Arts (A.A.) degree in Business Administration and Management, General from the University of North Georgia from 2008 to 2012. Following that, Cam pursued a Bachelor of Science (B.S.) degree in Consumer Economics from the University of Georgia from 2012 to 2014.

Links

Timeline

  • Manager Of Conversational AI Customer Success

    March 1, 2024 - present

  • Customer Success Manager (IVA)

    June, 2023