With our 24/7/365 contact center and alarm monitoring central station, CRC has merged the benefits of personalized service with the efficiencies provided by technologically advanced computer and telephony systems. At CRC, we pride ourselves on Focusing on the Human Side of Technology®.

Focusing on the Human Side of Technology means more than having live agents answer the phone. At CRC, it’s about finding ways to share our 24/7 call and alarm handling as well as dispatch technologies with those who need it most. For over 25 years, utilities have turned to CRC to help them turn staffing challenges into seamless solutions. 

What’s more, if something unexpected happens, CRC can help with just a flip of a switch. A major outage event, equipment failure, a tornado; these are just a few of the times when our customers have needed us most. The flexibility to handle calls and dispatch, with the reliability of knowing your consumers are well taken care of. That’s the service you can count on with CRC.

Founded in 1992, CRC’s Central Station is a CSAA Five-Diamond certified, UL-listed full service central station providing security, environmental, and medical alarm monitoring, as well as video verified asset monitoring services. Five-Diamond certification is a designation of distinction for operational excellence reserved by the Central Station Alarm Monitoring Association—with less than 10% of all central stations qualifying for this classification.

Call Center

Cooperative Response Center (CRC)

Christopher Holt

Ricky Ledbetter

Holly Knowles

Frances Smither

Ellen Ford

Cooperative Response Center

Annie Bell

Andy Norman

Amy Bishop

Amanda Wencl

Kelly Tuzzolino

Annie Anderson

Brad Fjelsta

Bruce Cather

Shawna Johnson

Jeff Hanson

Dan Otteson

The Customer Support Team at Cooperative Response Center (CRC) is dedicated to providing exceptional service and support to clients around the clock. Comprised of dispatchers, customer service representatives, and engagement specialists, this team ensures seamless communication during emergencies and operational challenges. They are focused on enhancing customer experiences by leveraging advanced technology and personalized interactions, ensuring that utilities and their consumers receive prompt and reliable assistance when it matters most.

Customer Support Team

Leadership Team

Customer Support Team

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Team members

Other teams at Cooperative Response Center (CRC)

Leadership Team