Katya Lisovoy

Katya Lisovoy has a diverse work experience in various customer support and technical roles. Katya has recently worked as a Customer Success Engineer at Coralogix. Prior to that, they served as a Technical Support Engineer at Genesys.

From 2020 to 2022, they were employed at Kaltura as a Platinum Accounts Support Engineer, where they acted as a dedicated point of contact for top enterprise customers. Katya provided global support and service to multiple regions and major universities, arranging regular customer calls, leading product training, and troubleshooting ongoing issues.

In 2020, they worked at EasySend as a Customer Support Expert, where they managed the service center and implemented the Salesforce platform to improve communication. Katya also improved the UI and content of the customer support portal.

Before that, from 2018 to 2019, they held the position of Customer Service Manager at DX.Exchange. Katya led a multilingual marketing and support team and managed the lifecycle of all customer-reported production issues.

Katya's work experience also includes roles at Spottech, where they worked as a Project Delivery Manager and Technical Support Representative. In these positions, they collaborated with cross-functional teams, managed project plans, and resolved technical issues for business partners.

Katya Lisovoy obtained their high-school diploma from English Gymnasium No. 11 in Zaporozhye, Ukraine, between 1993 and 2003. Following that, they pursued a Master's degree in Technical Translation at Zaporizhzhya National Technical University, specializing in the Foreign Language Faculty. Their studies in the university were carried out from 2003 to 2008.