Dimitris Gotzaridis

Dimitris Gotzaridis has a diverse and extensive work experience spanning several industries. Dimitris is currently the Secretary General at the Hellenic Institute of Customer Service, a position they have held since July 2022. Prior to this role, they served as the Vice President from July 2020 to July 2022.

Dimitris also has a significant career in the telecommunications industry. Dimitris worked at Cosmote e-Value from 2009, holding various roles including Head of BPO Operations, Head of Operations, and Operations Manager. Dimitris was responsible for managing operations and overseeing business process outsourcing.

In addition, Dimitris worked at Evalue International as the Head of Operations from September 2015 to January 2017. Dimitris also held the position of Head of Digital Operations at Universal Music Greece from October 2007 to April 2009.

Dimitris has a background in marketing and sales as well. Dimitris served as the Marketing Operations Director at Newsphone Hellas from May 2000 to October 2007, where they led various mobile marketing projects and managed call center operations. Prior to that, they worked as a Marketing manager at Elite Shoes SA, where they were responsible for sales management, product collection management, and marketing campaigns.

Earlier in their career, Dimitris held roles such as CRM Analyst at MRM worldwide, Commercial Operations Manager at Hatzhioannoy Holding SA, Marketing manager at JVC Lase SA, and Marketing Communications Executive at Amstrad Hellas Micropolis SA.

Overall, Dimitris Gotzaridis has a wealth of experience in various leadership and operational roles across different industries, showcasing their versatility and expertise.

Dimitris Gotzaridis has a diverse education history that spans several institutions and fields of study. In 1985, they began their undergraduate studies at the Athens University of Economics and Business, where they pursued a Bachelor's degree in Business Administration with a double major in Marketing and Management. Dimitris completed their undergraduate program in 1989.

In 1992, Gotzaridis enrolled in the Athens University of Economics and Business once again, this time for an MBA degree. During their time in this program, they focused on Marketing, Human Resources Management, and Sales Management, and they graduated with their MBA in 1994.

Also in 1994, Gotzaridis took part in a specialized program at Erasmus University Rotterdam, known as the Tinbergen Institute Master of Philosophy (MPhil) candidate. This program allowed him to explore various aspects of International Economics, International Marketing, and Human Resources Management.

To enhance their professional knowledge, Gotzaridis attended a Dutch Industrial Relations Intensive Course in 1994, which was jointly offered by Erasmus University Rotterdam and the London School of Economics.

In 2000, Gotzaridis returned to their studies at the Hellenic Open University, where they pursued a Bachelor's degree in Computer Science. Dimitris completed this program in 2012.

Gotzaridis further expanded their knowledge by enrolling in the Hellenic Open University once again, this time for an MSc program in Management Information Systems and Services. Dimitris started this program in 2013 and completed it in 2019.

In addition to formal education, Gotzaridis also participated in conferences and professional seminars, although specific details regarding the topics and duration are not provided.