Alison Daniel

Alison Daniel possesses extensive experience in IT service delivery management, currently serving as the Global IT Service Delivery Manager at Costa Coffee since November 2020. Previously held roles include IT Service Manager at TUI, where responsibilities encompassed managing IT services for retail and websites across the Northern Region, and managing third-party suppliers to meet SLAs. Prior positions include IT Service Delivery Manager at ITSO Ltd, Business Intelligence Delivery Run Manager at Travis Perkins plc, and various service management roles at companies including The White Company, Marks and Spencer, and BP. Alison's career highlights include implementing ITIL processes, managing service desk operations, and enhancing supplier governance processes, supported by a degree in Business Computing from the University of Surrey.