France Nsimba-Lay

France Nsimba-Lay is an experienced professional in business process improvement and transformation, currently serving as Associate Director - Business Improvement at Coutts since May 2021. In this role, France focuses on enhancing end-to-end journeys, identifying pain points, and implementing initiatives that create value for both colleagues and clients. Prior experience includes roles at British Transport Police, where France developed a comprehensive service catalogue and improved finance processes, and at Westcon-Comstor, where France held various positions, including EMEA Business Process Manager, managing operational teams and driving continuous service improvement. France holds an MBA in Marketing from ESGCI and master's and bachelor's degrees in International Trade and Management from Université Paris-Est Créteil.