Phil Lawton

Phil Lawton is an experienced IT professional with a diverse background in service management and incident management. Currently serving as the IT Incident and Problem Team Manager and IT Service Manager at Coventry Building Society since July 2021, Phil previously held the role of Technical Service Analyst at DHL for a brief period. Prior to that, significant tenure at McKesson UK included roles such as Business Relationship Manager, where responsibilities included aligning business and technology strategy, and overseeing IT operations and application maintenance. Phil also gained extensive experience at Celesio UK in various managerial positions related to incident and problem management. Earlier roles at TNT ICS ltd and ITNET provided foundational skills in service support and technical analysis. Phil's career is marked by a proficiency in managing IT service desks, problem resolution, and application support across multiple environments.