Gerry Dupuis

Gerry Dupuis is an experienced customer success expert with a strong background in the technology and communications sectors. Currently engaged in self-employed ventures, Gerry specializes in platform-agnostic SaaS and XCaaS/CCaaS customer success. Previous roles include Director of the Enterprise Contact Center Practice at SOFTEL Communications Inc. and Director of Contact Center Consulting and Professional Services at Aastra. Gerry also contributed as President of Association Baseball St. Leonard. Education includes a Management Information Systems degree from McGill University and a certification in Call Center Management from Purdue University.