Troy Johnson is a seasoned professional in the insurance and financial services industry, currently serving as the Digital Client Solutions Delivery Lead at CoverWallet, an Aon company, since June 2022. In this role, Troy focuses on large-scale transformation initiatives aimed at enhancing customer experience and driving operational efficiencies. Prior experience includes positions as Global Program Manager for General Insurance at AIG, Manager at Deloitte Consulting specializing in Insurance Operations, and Senior Consultant at Capco in Insurance and Wealth Management. Troy's foundational career includes roles at Accenture in Insurance Distribution and Marketing, as well as leadership positions in sales and marketing strategy at Allstate Financial Services and Allstate, emphasizing process improvement and client retention.
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