Strategic Account Manager

who we are . . .

For over two decades, CQ fluency has offered a full suite of culturally relevant language solutions tailored to regulated industries such as healthcare and life sciences in over 200 languages.  Our game-changing approach to language technology, centralization, and change management as well as our expert service and inclusive culture has garnered global recognition and invaluable respect from our partners/customers.  Our expertise lies in harnessing the power of Cultural Intelligence (CQ) through our team of subject matter experts, who skillfully blend meaning and feeling to foster genuine human connections.  With an unwavering commitment to delivering an exceptional customer experience and adhering to ISO 9001 and ISO 17100 certified processes, we consistently deliver the highest level of quality.

In an era of increasing diversity within domestic populations and expanding global markets, our customized AI-enabled human translations empower our clients to effectively communicate their messages. We understand the importance of navigating linguistic and cultural nuances, and our innovative team leverages a tailored suite of cutting-edge technologies to support our clients' ultimate objectives. By partnering with us, organizations gain a competitive advantage, enhance internal communication, and ensure regulatory compliance.

CQ fluency has achieved remarkable growth as one of America's fastest-growing private companies, securing a spot on the esteemed Inc. 5000 list for nine consecutive years. Moreover, we take pride in our recognition as a Best Place to Work certified company for three years running. Headquartered in Hackensack, New Jersey, we have a global presence with dedicated team members spanning across 20 countries and counting.

who we need…

We are looking for a Strategic Account Manager with a Life Science translation management background who will be responsible for overseeing a complex localization program for a global pharmaceutical company.

You will have exemplary senior-level relationship management and client-facing skills. Additionally, you will have deep understanding of the translation life cycle from the production process, quality management, finance, and sales team management.

If you are an experienced strategic account manager with strong business acumen and exemplary work ethic, CQ would like to meet you.

This position is 100% remote. The shift available is based on an EST schedule.

what we need you to do…

• Identify opportunity for accelerated growth, and strategic account planning and maintain a high level of quality service

• Manage production and sales management team to ensure client requirements are met and to drive mutual success of the program

• Facilitate direct communication between all stakeholders, internal and external

• Maintain a high-level understanding of the translation and regulatory needs of life science clients

• Organize and lead cross functional team meetings to drive efficiencies and create best in class program

• Provide executive-level reporting on all aspects of production and sales

what we want you to have…

• Minimum seven years of experience in translation industry in a client-centric environment

• Strong leadership and executive reporting skills

• Expertise in variety of life sciences project types, materials, and clinical documentation

• Ability to develop systems and processes using a metrics-based methodology

• Demonstrated success in managing large-scale account planning as the main point of contact

• Outstanding verbal and written communication skills

• Verbal and written fluency in a foreign language a plus

• Four-year college degree from an accredited institution, Masters or MBA a plus

• Advanced computing skills, Microsoft Office, including experience with CAT tools

what is our culture…

Exceptional.  Different. Compassionate. Fun. Happy!

CQ fluency is a “people centric” company.  We not only value our clients and vendors, we also value and love our employees. Our team is passionate, energetic, and possesses exceptional skill sets. We know our team is our #1 asset and we are committed to their professional growth. We foster a dynamic environment where employees are empowered to exceed our expectations to drive their careers forward. Our employees are passionate and build strong relationships with each other and our clients. Our environment is collaborative, casual, and FUN!

CQ fluency values and supports individuals with diverse backgrounds and abilities. We provide reasonable accommodation to employees with disabilities. We are committed to creating and maintaining an inclusive work environment.