Gwyn Williams

Gwyn Williams has a diverse work experience spanning over several decades. Gwyn started their career at Octel Communications in 1993, where they held roles as a European Support Manager and later as a Business Operations Manager, handling P&L and channel service programs. At Bell Labs Lucent Technologies, they served as a European Service Marketing Manager, focusing on customer outsource solutions and as a Regional Operations Director, identifying customized software solutions for voice message platforms.

Williams then joined SignalSoft Corporation as a Director of Operations/EMEA, where they managed the customer operations unit, launched the EMEA services organization, and achieved $10 million in annual revenue commitments. Gwyn also played a key role in executing worldwide partnership programs with CMG, Compaq, and Motorola telecom divisions.

In their role as Senior Director at Tektronix, Williams was responsible for coordinating pre-sales engagements and developing service elements across the EMEA region. Gwyn achieved significant revenue results, with over $0.5 billion in total revenue from both product and service sales.

Next, Williams joined ip.access as the Vice President of Worldwide Customer Operations, overseeing services with $10.5 million in revenues and consistently measuring customer satisfaction levels.

Afterwards, Williams became the Managing Partner at Maze Tree Partners, before joining Westcon as the Service Delivery Leader for the UK&I. Gwyn then moved on to Quortus as the Vice President of Customer Operations, where they played a pivotal role in delivering great services to customers and accelerating the company's solutions into their businesses.

Most recently, Williams has joined Cradlepoint as the Director of Global Services in 2021. Overall, their work experience showcases their proficiency in managing customer operations, directing service organizations, and driving revenue growth.

Gwyn Williams completed a Masters in Business Administration (MBA) from The Open University Business School from 1997 to 2000, focusing on Business Administration and Management. Prior to that, from 1989 to 1997, Gwyn pursued a Bsc. Hons degree at The Open University with a specialization in Technology. Gwyn's earliest education took place from 1975 to 1979 at RISCA COMPREHENSIVE, although no degree or field of study details were provided for this period.