Jonathan Brock

Jonathan Brock has a wide range of work experience in various roles and industries. Jonathan started their career at Cradlepoint in 2011, where they held multiple positions such as Inside Sales Representative, Customer Service Representative, Technical Support Representative Level 1, and Enterprise Support Engineer. Jonathan provided technical support to enterprise-level customers, addressed complex networking issues, and collaborated with cross-functional teams to develop solutions. In 2015, they joined Homes of Idaho as a Licensed Real Estate Professional. Jonathan later returned to Cradlepoint as an Enterprise Support Engineer before transitioning to the role of Technical Director at Christian Faith Center in 2016. In 2019, they became the Manager of Global Service & Support at Cradlepoint, leading a team of support engineers and technical support specialists. Jonathan successfully improved team efficiency, customer satisfaction, and played a role in increasing minimum pay and recognizing team contributions. Currently, they are the Senior Manager of Global Service and Support at Cradlepoint, managing a team of managers and individual contributors. Jonathan provides guidance, support, and fosters a positive work environment focused on employee development and growth. Additionally, they hold the position of Audio Engineer at Christian Faith Center. Jonathan Brock's experience spans customer service, technical support, real estate, and management roles, showcasing their versatility and expertise in various professional domains.

Jonathan Brock obtained an Associate of Arts degree in General Education with an emphasis on Elementary Education from Treasure Valley Community College between 2008 and 2010. In addition to their degree, they also obtained the following certifications: Certified Support Professional from the Technology & Services Industry Association (TSIA) in November 2018, and Network + Certification from CompTIA in April 2015.