Keaton O.

Keaton O. has a diverse work experience in the technology and insurance industries. They started their career as a Center Sales & Service Associate at CenturyLink in September 2015 and later moved on to a Direct Marketing Agent role. In January 2016, they received a promotion to a Support Coordinator II position, which involved providing frontline support and training Tier 2 Support agents in Guatemala City.

In 2018, Keaton joined Blue Cross of Idaho as a Senior Analyst, where they maintained accurate information in databases, coordinated with various departments, and stayed updated on insurance contracts and policy limitations.

Keaton then joined Microsoft in November 2019 as a Queue Tracking Administrator, where they advised service engineers on best practices, managed escalations and expectations, and handled misroutes from the queues.

Currently, Keaton works at Cradlepoint as an Enterprise Support Engineer III, specializing in troubleshooting and resolving complex Dynamic Multipoint VPN (DMVPN) issues. They have demonstrated their versatility and adaptability by working with diverse firewall systems and ensuring optimal network performance and security.

Keaton O. pursued higher education at Western Governors University from 2018 to 2022. During this period, Keaton focused on obtaining a degree in Cybersecurity and Information Assurance. It is not specified what specific field of study Keaton pursued within this degree program. In December 2020, Keaton also achieved the CompTIA Security+ ce Certification from CompTIA.