Zuzanna Skorupinska

Zuzanna Skorupinska has a diverse work experience spanning various roles and industries. Zuzanna currently holds the position of Head of Community Support at Creative Fabrica since 2023. Prior to this, they worked at Zenjob as the International B2C Operations Lead from 2022 to 2023, where they focused on scaling operations and partnering with product and engineering teams for growth.

Before Zenjob, Zuzanna Skorupinska served as the Netflix CS Operations Team Manager at Majorel from 2019 to 2022. In this role, they implemented process optimization, project management, and performance improvements while maintaining excellent customer experience. Zuzanna also worked as a Team Manager at Netflix from 2016 to 2019, overseeing technical support agents and coordinating various duties. During this time, they also took on the role of a Mentor and Escalation Supervisor.

Prior to their experience in the tech industry, Zuzanna Skorupinska worked at Nike as a Digital and Social Media Customer Support representative from 2013 to 2016. Zuzanna managed social media channels, provided technical support, and handled customer inquiries. Zuzanna also worked as a Translator at Euroexpo Fairs in 2010 and Project Coordinator at INTERVALLES in 2012.

Overall, Zuzanna Skorupinska has demonstrated their expertise in operations management, customer support, and team leadership in their various roles throughout their career.

Zuzanna Skorupinska's education history begins with a Bachelor's degree in English Studies, which they obtained from Université Lumière Lyon 2. This was completed between the years 2008 and 2011. Then, they pursued their education further by enrolling at Oxford Brookes University for the first year of their Master's degree in Translations, Making News, Language, and Globalisation. This exchange year took place in 2011-2012. Subsequently, they attended Université Lumière Lyon 2 once again, where they completed their second year of Master's degree in British Modern Politics from 2012 to 2013. Finally, Zuzanna Skorupinska obtained a Master's degree in Persuasive Communication from the University of Amsterdam between 2014 and 2015.

In addition to their formal education, Zuzanna Skorupinska also pursued additional certifications. In 2021, they obtained Lean Foundations certification from LinkedIn in November, and they obtained Cert Prep: PMI Agile Certified Practitioner (PMI-ACP)® certification from LinkedIn in September. Furthermore, they completed the Scrum: The Basics certification from LinkedIn in August of the same year.