Renewals Manager

CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn LA and NY, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub.  We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation and adapt to individual work styles.

Be a Part of Our Dynamic Team and Transform the Industry Together!

Renewals Manager As a Renewals Manager at CreatorIQ, you will be instrumental in driving customer retention by managing contract renewals of CreatorIQ’s customer base. You will be proactively aligning with Accounts Executives and Customer Success to prioritize revenue and engaging with customers about their upcoming contract renewal, as well as, uncovering expansion and upsell opportunities and driving them through contract signature. You will help to ensure positive customer experiences and increased renewal retention.

What you’ll do:

• Gain insight into customer goals and strategically package the solution and pricing that meets those goals.
• Uncover expansion and upsell opportunities through the renewal process and drive those opportunities through contract signature.
• Prepare and present data and trends to customers on current usage of the CreatorIQ platform.
• Drive customer conversations to uncover things like procurement timelines, budgets, and signatory processes for contracts.
• Proactively manage a large book of business and meet quota goals.
• Develop proposals and negotiate contracts.
• Manage several opportunities at once, and have a high level of throughput.

Who you are and what you’ll need for this position:

• 2+ years of experience in a closing role or 4 + years in relevant experience; Renewals Management, Account Management or Account Executive experience.
• Past history of meeting or exceeding quota goals.
• Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities through to close.
• Ability to present data to customers and drive conversations to uncover things like procurement timelines, budgets, and signatory processes
• Excellent oral and written communication skills: shows excellence in previous customer and internal engagements.
• Can track and prioritize work based on deadlines.
• Ability to build rapport with customers, colleagues and other stakeholders.
• Well-developed attention to detail and organization skills ie: follow processes, update the relevant systems diligently, and make suggestions on improvements where required.
• Technical understanding and a keen interest in technology. Ability to communicate high-level technical concepts to customers.
• Operational efficiency and laser focus on customer retention.
• Customer-first mindset, where you and the company wins by helping our customers to be successful.
• College / University Degree highly preferred.