Call Center- Debt Collector

Wouldn’t it be great to build your career at a growing company that has been recognized 4 years in a row from 2019 to 2023 as the winner of best places to work in collections? At Credit Control, we know without a doubt that our driven, dedicated team members are the foundation of our success. Employees are rewarded with excellent benefits, competitive compensation, and growth opportunities.

PAID TRAINING + EXCELLENT BENEFITS + A COMPETITIVE PAY STRUCTURE + BONUSES AND INCENTIVES‼

At Credit Control, we invest in you! The atmosphere here values opportunity for growth, development, and internal promotion. We are currently looking for a full-time Debt Collections / Collections Representative, with experience in account receivables, sales, customer service or debt collection. We offer industry-leading bonus structures as well as benefits!

Job description

Collections Representative Responsibilities:

• Handle inbound and outbound calls for past due accounts.

• Keeping track of all accounts in your route

• Negotiate outstanding debts.

• Planning course of action to recover outstanding payments.

• Handle questions and complaints.

• Adhere to all local, state, and federal laws governing the debt collection industry.

Collections Representative Qualifications:

• Excellent written and verbal communication skills.

• Ability to prioritize and multitask.

• Basic math and computer literacy skills.

• Professionalism and the ability to build rapport with consumers.

• Foster teamwork and cooperation.

• Preferred - previous experience in debt collection, outbound call center, telemarketing, or other related fields.

• Successfully pass a background check.

Job Type:

Full-time

Salary: 16.00 -18.00 hourly

Collections Representative Compensation:

• Individual & Team bonuses and incentives, up to $5,000+ each month!

• Additional quarterly, bi-annual and annual Incentives

• Additional retention and referral bonuses

• A comprehensive paid training program

Benefits:

• Medical Insurance (United Health Care)

• Dental Coverage (Guardian)

• Vision Plan (Davis Vision)

• 401K Retirement Plans (John Hancock - Credit Control matches 50% of the first 4%)

• Voluntary Life Short Term/Long Term Disability Coverage

• Paid Vacation, Personal, Bereavement, and Holidays

• Referral program

Physical setting:

• Call center.

Schedule:

• 8-hour shift

• Monday to Friday

Supplemental pay types:

• Bonus pay.

Ability to commute/relocate:

• Tampa, FL 33626: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law and regulations?

Education:

• High school or equivalent (Preferred)

Experience:

• collection: 1 year (Preferred)

Benefits include:

• Medical/Dental/Vision

• Life Insurance

• Paid Time Off

• Paid Vacation Time

• Paid Holidays

• Paid Bereavement

• Paid Training

• 401k with company match

• Annual Retention Bonus

• Professional Development Grant Program

• Employee Assistance Program

• Ongoing Contests & Prizes

• Annual Company Events

• Company Referral Program

• ADP Lifemart Employee Discounts

Weekly day range:

• Monday to Friday

• No weekends

Work setting:

• Call center.

• Office

Work Location: In person.