Stefan Morgan

Vice President Of Contact Center at Credit Union of Texas

Stefan Morgan has a diverse work experience in the financial and customer service sectors. Stefan currently holds the position of Vice President of Contact Center at Credit Union of Texas, where they oversee the contact center operations. Prior to this role, they served as the Vice President of Collections and Director of Collections at the same company.

Before joining Credit Union of Texas, Stefan worked at Aspire Marketing Services as a Contact Center Manager. In this role, they successfully managed the customer contact center staff, implemented quality assurance policies, and conducted weekly progress reports.

Stefan also has experience at ETAN Industries, where they worked as a Collections Supervisor. Stefan was responsible for improving call efficiency, employee training, and handling complex issues on a daily basis.

Additionally, Stefan worked at Hospital Receivables Service, Inc. as a Collections Team Lead. Stefan assisted in developing collection strategies, oversaw schedules, and trained new employees in day-to-day workflows.

Stefan'searliest experience can be traced back to IASIS Healthcare, where they served as a Retention Specialist. In this role, they welcomed new members, interviewed and trained new hires, and supervised call center agents.

Overall, Stefan Morgan has a strong background in leadership, collections, customer service, and contact center management.

Stefan Morgan attended James Bowie High School from 2004 to 2008. No specific degree or field of study information is available.

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Timeline

  • Vice President Of Contact Center

    February, 2022 - present

  • Vice President Of Collections

    October, 2021

  • Director Of Collections

    February, 2020

  • Collections Manager

    June, 2019

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