Michael Mevis

Michael Mevis, MBA has over 20 years of experience in leadership roles within the customer care industry. Michael has served as Vice President of Customer Care at Crisis Prevention Institute, School Specialty, and Guardian Life, where they developed and executed strategies to improve the customer experience, drive growth, and create a high-performance culture. Michael also has experience as a Site Director at Molina Healthcare, where they led a 150-seat customer care center and achieved recognition for having the highest performing site in the nation. Additionally, Mevis has extensive experience in operational departments for life and health insurance, annuity, and mutual funds at Thrivent, where they delivered significant improvements to customer experience and business performance.

Michael Mevis, MBA, holds a Masters of Business Administration degree in Finance from the University of Wisconsin Oshkosh. Prior to that, they obtained a Bachelor of Science degree in Business Administration, with a focus on Computer Science & Management, from the University of Wisconsin-Stevens Point. Additionally, Michael has certifications as a Prosci Certified Change Management Practitioner from Prosci, obtained in March 2016, and as a Black Belt in Lean/Six Sigma from Thrivent Financial.