Philip Whitehead

Philip Whitehead possesses extensive experience in customer experience management within the transportation sector. Currently serving as Head of Customer Experience at CrossCountry Trains since April 2023, Philip previously held roles at National Express LTD as Senior Customer Experience Manager and at Chiltern Railways in various capacities including Customer Experience Insight Manager and Interim Head of Customer Experience for the northern region. Philip’s expertise lies in leveraging customer feedback data and industry insights to drive strategic decisions that enhance customer satisfaction. Additionally, Philip has experience in revenue protection and operational management, having worked with diverse teams to ensure safe and efficient service delivery.