Toni M Siragusa

Toni M Siragusa has a diverse work experience spanning over two decades. They currently serve as the CSM Practice Lead at Crossfuze since January 2023. Prior to that, from March 2018 to January 2023, they held the same role at Acorio. They also served as a Consulting Manager and Business Process Consultant at Acorio from August 2018 to February 2021.

Before their roles at Acorio, Siragusa worked at Grainger as the Senior Manager of Contact Center Technology Integration from February 2017 to July 2018. In this role, they were responsible for laying the technology foundation and managing the technology strategy across Grainger's North American Contact Centers.

From March 2008 to January 2017, Siragusa worked at Discover Financial Services as a Manager of Customer Service & Engagement, Customer Contact Strategy. In this role, they led a development team and played a crucial role in identifying and implementing technology improvements to enhance the customer and user experience.

Prior to Discover Financial Services, Siragusa worked as a Consultant/Managing Partner at Jade Tree Solutions from June 2004 to March 2008. Here, they provided regulatory affairs guidance and support, developed training programs for staff, and implemented audit systems and risk management programs.

Siragusa also has experience in the financial industry, having worked as a Financial Advisor at Charles Schwab & Co. Inc. from May 2002 to June 2004 and as a Financial Advisor at American Express from May 2001 to May 2002.

Overall, Siragusa's work experience demonstrates strong leadership skills and expertise in customer service, technology integration, and regulatory affairs.

Toni M Siragusa obtained a Master's degree in Business Administration, with a focus on Business Administration, Management, and Operations, from Thunderbird School of Global Management. Additionally, they have obtained several certifications, which include being a Prosci Certified Change Practitioner from Prosci in October 2023, a CIS - FSM from ServiceNow in December 2020, a CIS - ITSM from ServiceNow in August 2020, a CIS - CSM from ServiceNow in July 2020, and a Certified System Architect (CSA) from ServiceNow in December 2018.