Joseph P.

Joseph P. began their career in 2006 as an Administrative Assistant at Robert Morris University, Chicago, IL. In 2012, they took a contract role as a Microsoft Marketing Consultant, where they had extensive knowledge of various systems, including Windows 7 and 8 and Microsoft Office Suite. Joseph also actively expanded networks and engaged with consumers of the gaming and IT community. In 2013, Joseph P. took a contract role as a Samsung Experience Consultant, where they conducted consumer facing activities, demonstrated key applications features between store personnel, clients, and conducted product training for associates for point of sale transactions. In 2015, they took a role as an IT Analyst at Caterpillar Inc., where they provided tier 1 and 2 support, closed help desk tickets and communicated solutions to the users. Joseph also added and removed user privileges in Active Directory and created shared folders. Later that year, Joseph P. took a role as a Technical Solutions Analyst at Tie National, LLC, where they added and removed user privileges in Active Directory and created shared folders at the client's request. In 2016, they took a contract role as an Assistant Network Administrator at web2market - Digital Marketing Agency, where they created and configured email accounts in Ice Warp, managed email delivery and blocked spammers. Joseph also managed DNS records for multiple domains, changed MX, Mail and TXT records, pointed sites to new host IP, and setup FTP and SFTP system administration accounts for all clients. In 2017, Joseph P. took a role as a Field Service Engineer at Xerox, where they traveled daily throughout the Edwards hospital Territory located in Naperville, Plainfield and Elmhurst IL. Joseph also repaired Xerox branded office equipment, HP3015, HP4000, HP4200, HP4250, HPM602, Xerox 3635, Xerox 3655, Xerox 5325, Xerox 5335, Xerox 7845 and Xerox7855. Lastly, they took a role as a Network Operation Center Technician (NOC) at Crosswind VoIP, where they provided Tier 2 Network support, by troubleshooting failed POE switches, ATA's, Digi's and VoIP phones. Joseph also provided Tier 3 support by obtaining ETR updates on ISP area outages, while communicating with techs and clients while providing a temporary solution until the outage is resolved. Joseph P. also provided direct customer support to Dominos, Hungry Howie's, Ace Hardware and other franchise owners.

Joseph P. began their educational journey in 2001 when they graduated from Dunbar Vocational Career Acad High School with a High School Diploma in Computer Science. Joseph then attended DeVry University from 2014 to 2016 where they earned an Associate's degree in Networking System Administration. Finally, Joseph P. graduated from DeVry University in 2019 with a Bachelors of Science in Communication and Network Management.