Revenue Operations Technology Analyst

What’s CrowdRiff? 

Good visuals are appealing to the eye, but great visuals tell stories that reignite your desire to discover, spark your creative imagination and even influence what we buy, eat, and do. That’s why CrowdRiff exists: to empower destination marketers to showcase their unique destinations through powerful visual storytelling solutions.

✨ CrowdRiff is built around the idea of pushing the boundaries of exploration; and our dedication to finding experiences that feel more authentic and undiscovered make us who we are. We like to think of ourselves as modern-day explorers, who believe in taking action now and thrive in an open, challenging, and encouraging environment. 

Our team is a quirky and diverse crew that has one thing in common: our love for great visuals. Picture this. You will contribute to amplifying unique travel experiences like scuba diving in Tahiti 🌊, exploring Napa’s wine country🥂, bungee jumping in Queenstown 🤩and much more while having access to some of our amazing travel perks that allow you to immerse yourselves in local communities and culture.

At CrowdRiff, you have the freedom, autonomy, and resources to set the course of your own future along with an incredible crew. We understand that to feel empowered and to keep forging new paths professionally and personally, we need to pull out all the stops. That’s why we take a proactive approach and set not only professional but also personal goals for all CrowdRiffers. To make this possible, we offer opportunities related to training, tuition, conferences, workshops, or anything else that will help you achieve your goals under our ‘DevDollars’ program. 

Every day, we work across departments, time zones, and even oceans to reach our goals and delight our customers - all while being remote. If you are looking to make travel an incredible experience today, and for future generations, and are passionate about visuals & tech, you’re just our type. 💯

Your Role: Revenue Technology Analyst

We are looking for an enthusiastic and driven team member to join our Revenue Operations team. The Revenue Operations Technology Analyst professional will play a key role at CrowdRiff. You will take a leading role in owning, managing, improving and implementing sales, marketing and customer success applications and tools utilized by the GTM teams. 

You’re highly organized,  capable of juggling multiple projects under tight deadlines, technically proficient, and data-savvy with an inquisitive and positive mindset in approaching complex problems.  You also have a drive for constant improvement. This is an exciting opportunity for someone looking for a chance to learn and grow in a collaborative environment while having a real impact on the business. You have automated a part of life using new age technical tools?? This is just the role for you.

What you’ll do:

• Serve as the trusted technology expert for GTM teams, ensuring seamless integration between platforms and data flow
• Lead the design, configuration, and implementation of our Salesforce and Hubspot suite
• Collaborate closely with Sales, Marketing, and Customer Success to understand their business needs and design solutions that align with their specific goals
• Translate these business needs into technical processes
• Configure and customize our technology (fields, workflows, automations)
• Lead the end-to-end implementation and integration of solutions, ensuring a smooth transition from existing tools and processes (including data migration with integrity and accuracy)
• Conduct thorough testing of implemented solutions to guarantee proper functionality, accuracy, and optimal performance
• Troubleshoot and resolve any technical issues or bugs that may arise during the implementation
• Develop comprehensive user training materials and documentation on the designed and implemented solutions
• Stay current on the latest tech stack features, updates, and best practices
• Document and maintain our internal knowledge repository and tech change log

Ideally you’ll have:

• 3+ years of experience in a sales/revenue operations role, managing or administering technology for GTM teams
• Proven experience as a Salesforce and Hubspot implementation specialist or similar role
• Proficiency in configuring and customizing Salesforce and Hubspot’s suite of tools
• Experience with Python and SQL
• Excellent communication, interpersonal, collaboration and consultative skills
• Proficiency at process mapping, design and documentation
• Knowledge of GTM tech stack. Our stack includes: Salesforce, Hubspot, Mixmax, Dooly, Outreach, Dealhub, Proven track record of collaborating and working effectively with various departments, stakeholders, and vendors
• Ability to identify and solve impactful business problems
• Strong systems and logical thinking with business acumen

Bonuses:

• Salesforce admin certification and experience coding in Lightning
• Hubspot certification
• Agile project management skills